GUIDELINES

This policy is subject to change, so please check regularly for updates. This policy is in addition to 24x7 Exchange Terms and Conditions.

1) INTRODUCTION

1.1) 24x7 Exchange reserves the right to suspend or cancel a customer's access to any or all services provided by 24x7 Exchange, where 24x7 Exchange decides that the account has been inappropriately used. 24x7 Exchange reserves the right to refuse service and/or access to its servers to anyone.

1.2) 24x7 Exchange offers unlimited smtp message relay and bandwidth with some account types. By this, we mean unlimited relay and bandwidth for legitimate business email

2) MX-SCAN RELAY SERVICES

2.1) If 24x7 Exchange identifies an account or domain that is causing problems; we will either remove the offending account or change their settings to resolve the issue. In extreme cases, we will disable email or suspend all services to the domain as appropriate.

2.2) Common issues that cause problems are:

2.2.1) Where a mailbox receives large volumes of undeliverable email.

2.2.2) Where mailboxes have forwarders set to other mailboxes where mail cannot be delivered.

2.2.3) Where mailboxes have forwarders and/or auto-responders that generate circular mail loops.

2.3) You may not use 24x7 Exchange email relay and filtering services for any of the following:

2.3.4) To send messages or communications, which are unsolicited, offensive, abusive, indecent or obscene.

2.3.5) To send messages causing annoyance, inconvenience or anxiety to another user of the Internet.

2.3.6) To send messages for the purpose of Fraud and /or with the intention of committing a criminal offence.

2.4) To prevent the sending of bulk unsolicited mail, SMTP traffic to and from our servers will be blocked in the following scenarios:

2.4.1) Where we identify a server that has an open mail relay.

2.4.2) Where a significant volume of mail is sent from a domain in a defined timescale.

2.4.3) Where we have received significant volumes of complaints concerning unsolicited mail originating from a 24x7 Exchange hosted, filtering or relay domain.

2.5) To prevent 24x7 Exchange's IP Addresses being blocked by IP Address blocking, a domain held on 24x7 Exchange servers may be disabled:

2.5.1) Where we have received significant volumes of complaints concerning unsolicited mail originating from or unsolicited email being sent to promote sites being hosted, filtered or relayed on a 24x7 Exchange server.

2.6) Where a customer uses their server to send bulk, unsolicited or offensive email as defined in section 2.34 - 2.36 of this policy

2.7) Where a customer uses their server to relay communications which commit any offence or illegal activity under UK Law

3) UNLIMITED EXCHANGE SERVER RELAY

3.1) All Exchange Server customers are responsible for the activities and security of their server and must work within the guidelines recommended by 24x7 Exchange. Servers will be disconnected from the 24x7 Exchange service in the following scenarios:

3.1.1) Any server that attempts network scans or other possible hacking activities.

3.1.2) 24x7 Exchange believe a server has been compromised.

3.1.3) Where there is a sudden increase in a server's use of network capacity, which impacts our service to other clients.

4) UNLIMITED DATA TRANSFER FOR EXCHANGE SERVERS

4.1) 24x7 Exchange operates an "Acceptable Usage" policy which allows us to maintain a fast and stable platform for all our customers.

4.2) The unlimited data transfer for Exchange Server Monitoring clients service will provide customers with "always on" unlimited bandwidth with our high-speed connection (up to 10 Mbps), but because we have a responsibility to provide bandwidth for all 24x7 Exchange customers, we ask those who utilise this service to do so under the terms of our fair use policy.

4.3) In instances where we can demonstrate a customers' usage of bandwidth to be excessive over an extended period of time, or where it is impacting on other customer services - 24x7 Exchange will contact the customer to discuss possible routes to modifying usage so that Exchange Server monitoring accounts don't adversely affect the stability of the 24x7 Exchange platform.

4.4) In cases where an account is frequently impacting the 24x7 Exchange service (or that of other customers) a data transfer limit may be imposed, or a reduction in bandwidth speed may be applied at our discretion.

4.5) In extreme circumstances, 24x7 Exchange reserves the right to suspend or terminate "unlimited, high speed" Exchange Server accounts that fail to comply with the acceptable usage policy.

5) General

5.1) 24x7 Exchange have a Police Liaison function and we are committed to assisting, and cooperating with, all law enforcement and government agencies in helping to reduce Internet Crime.

5.2) 24x7 Exchange will suspend access to an account which:

5.2.1) Contains invalid or fraudulent details.

5.2.2) Initiates a payment card chargeback.

5.3) If 24x7 Exchange disable an account or server, we will:

5.3.1) Send an automated mail to the account administrator, informing them of the suspension - please ensure you use an email address that will be unaffected by any suspensions, to ensure that you are immediately made aware of any changes in your account status.

5.3.2) Provide follow up correspondence during office hours from our Misuse Department, detailing the reasons for the suspension and what actions, if any, the administrator should take to rectify the situation.

5.3.3) Work with you to suggest a resolution to the issue at hand and arrange for the restoration of services in the shortest timescale possible once an agreement has been reached.

5.3.4) Not re-enable any domain or server that has a history of similar misuse.

5.3.5) Pass the account to the appropriate department to resolve any outstanding issues such as account balance or closure.

5.4) For less serious cases, such as email problems, the Misuse department will contact you during office hours and inform you of any changes made to your account and the reasons for those changes.

5.5) If an action is taken against a site or server, you should communicate directly with the Misuse Investigations Department within office hours. Outside of office hours our Customer Support Department will be able to discuss the matter and assist in the resolution of the majority of investigations..

5.6) Restoration of any and all services suspended during a Misuse Investigation will be considered on a case-by-case basis.

Please note: by signing up for any of our services you agree to be bound by all 24x7 Exchange terms and conditions.